If a customer fails to pay for a subscription or cancels the subscription before it expires, you can stop the subscription.
On the subscriptions page, select the desired subscription and click on it to go to the subscription card.
In the upper right corner of the page, click Cancel Subscription.
In the window that appears, you will see the line How do you have to handle credits for the unused period? and a drop-down list the content of which depends on the subscription status.
If the subscription is in Future or Trial status, the list will only contain the Don’t issue credits option.
For subscriptions in Pending Payment status there are 2 options: Don’t issue credits and Issue full credits.
If the subscription is in Active status, select one of the three options: Don’t issue credits, Issue prorated credits or Issue full credits.
Select the desired option and click Cancel now.
For the Issue prorated credits option, credit notes for the remainder of the period with different conditions depending on the subscription conditions and the time of cancellation will be automatically generated (with the exception of charges). Thus, the in-advance invoice for the next billing period is covered by credit notes in full. A refundable credit note is generated for the paid part of the invoice, and an adjustment credit note is generated for the unpaid part.
Issue full credits means that credit notes will be generated for the full amount of invoices for the current billing period and the in-advance invoice for the next billing period (except for charges). Again, a refundable credit note is generated for the paid portion of the invoice and an adjustment credit note is generated for the unpaid portion.
