Routing

To create routing you need to add at least one currency and one payment gateway.

When the first payment gateway is connected, all added currencies will be automatically pulled up to it.

If 2 or more gateways are connected, there is no such automation and each currency must be routed to the gateway manually. The configuration is implemented in such a way that there is no misunderstanding of your intentions by the system.

Follow the written instructions below or watch the video.

Creating routing

To create a routing, go to the configure tab under Settings. Select Routing from the list and on the page click Create Routing.

In the window that appears, select one of the currencies added to the project. And then select the connected payment gateway from the list as well.

Click Create and the payment routing for the selected currency is ready to work.

Editing Routing

On the Routing page, click Edit in the row of the currency which payments you want to route through another payment gateway.

Please note that routing cannot be changed if a payment method has been added for a customer with an active subscription through the gateway you want to change. In order to continue editing and not to disrupt the auto-payment settings, make changes to the payment method in the customer card beforehand. That is, you need to add in advance the customer’s payment method for the gateway to which you want to transfer payment routing by the currency of their subscription.

In the window that appears, select the pre-connected gateway and click Edit.

Removing routing

Routing deletion is not provided.

However, routing will be removed if you delete the currency in the currency settings, payments for which were made through the designated payment gateway.

Please note that deleting a currency is not possible if at least one price is created with it in the pricing plan, addons and/or chargers.

Deleting routing through disabling the payment gateway is also not possible.