Customer Portal
The most efficient solution for your business.
Hand over the management of customer subscriptions to your customers and focus on growing your business.
Transparency of interaction and customer trust through customer empowerment
Self-sufficient management of key subscription elements and recurring payments and reduction of manual work already within the system
An out-of-box system to get your customers up and running quickly and hassle-free
A customer portal helps increase customer engagement in your product ecosystem and plays a crucial role in their long-term retention. Convenience, easy access, and independence in decision-making increase customer loyalty and allow your product to seamlessly become part of their lives.
Take a look at the Rainex Customer Portal
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What challenges does the Rainex Customer Portal overcome?
Constantly increasing support workloads and costs with an ever-increasing number of customers
The self-service Customer Portal virtually removes routine tasks from your employees. While customers are provided with easy, uninterrupted access to the system with up-to-date information 24/7, increasing customer satisfaction rate.
The need for complex and costly
in-house system development
Rainex, all you need is 30 minutes. Half an hour and a fully customized, branded Portal is ready for your customer interactions. And since the Portal is part of Rainex, all data is automatically synchronized for your fast and efficient outreach.
Separate authentications with additional passwords
Use the resources you already have to improve customer interactions! Single Sign-on opens access to the Portal for customers through your backend.
So, not only do you reduce the time it takes to authenticate a user, but you also manage their access in a single console.
Single Sign-on combines convenience and a sense of security for the user with process optimization for you.
Tailoring the products displayed
to customers to different target audiences
Flexible full customization and the ability to create multiple Portals will allow you to showcase your products to customers in the most relevant way and be sure you are targeting them with the right products.
Full branding ensures that the customer is directly connected to the company and engaged in your ecosystem.
Complement your Portal branding with a custom domain (CNAME) to create a strong and cohesive business identity at this essential customer touchpoint.
And Item Sorting allows you to make your digital showcase as efficient as possible, drawing customers’ attention to the most profitable offers.
Localization of the product for customers in the global market and the struggle against mistrust
The multi-lingual nature of the Customer Portal allows you to overcome language barriers and successfully develop in the international market. After all, despite universal anglization, customers tend to trust and prefer products and services provided in their native language with 100% understanding.
Note! If you need a language that is not currently available for the Portal, please write a support request and we will add it as soon as possible.
Narrow sales opportunities with complex flow
The Customer Portal can also act as a sales platform for both new and existing customers. Quick and easy registration leading to the creation and payment of a subscription to your product and opportunities for up-selling and cross-selling that increase the customer’s check are available thanks to the Portal.
A complicated and tiresome product payment process for the customer
Rainex provides you with the ability to accept both standard payments and automatic ones. The simple and secure addition of a customer’s payment method will make recurring payments for your product a discreet chore and will ensure that a forgotten payment will not interrupt the joy of using it.
Difficulties in maintaining quality communication with customers and regular overdue payments
Forget about it with automatic multi-lingual fully customizable notifications and two types of dunning settings for standard and automatic payments. Stay in touch with your customers with Rainex!
Build your own support system to provide a high level of service by making your product accessible and easily manageable, eliminating communication barriers and streamlining processes in one place. And the data collected will provide valuable insights to make informed business decisions.
If your business model involves regular interaction with your user base, Customer Portal is your essential tool for customer centricity.
